Seller Policies

Messters is built on five principles: quality, authenticity, trust, creativity, and fairness. Every seller is expected to operate in line with them.

Who can sell

Artists, designers, craftsmen, makers, custom product creators, home-based businesses, independent brands, and cultural artisans are all welcome. Sellers must provide accurate identity and business information during registration.

Seller approval

Every seller application is manually reviewed before approval. Messters reserves the right to approve, reject, suspend, or remove any seller account at its discretion, in line with these policies.

Product authenticity

You must accurately represent your product's origin, materials, production process, dimensions, and condition. Claiming an imported or machine-made product as handmade, or otherwise misrepresenting a listing, is a policy violation and may result in account suspension.

Product quality

Products should meet functional, visual, packaging, and material quality standards — performing as described, matching listing photos, and arriving securely packaged.

Product images

Listings require clear, well-lit, actual photos of the product from multiple angles. Blurry photos, watermarked images, or images copied from other websites are not permitted.

Listing requirements

Each listing should include an accurate title, materials, dimensions, production time, customization options, and care instructions.

Prohibited products

• Counterfeit or copyright/trademark-infringing products
• Stolen or illegal goods
• Dangerous or fraudulent products
• Adult content or hate-related content
• Products misrepresented as handmade

Fulfilment

Sellers must process orders promptly, ship within stated timelines, communicate delays proactively, and provide tracking information when available.

Seller/customer communication

Sellers are expected to respond professionally, handle issues respectfully, and resolve disputes reasonably. Messters may intervene in disputes when necessary.

Seller performance

We monitor order completion rate (target 95%+), response time (within 24 hours), customer rating (4.5 stars or higher), and complaint rate (below 2%) as part of ongoing seller standing.

Enforcement

We use a three-strike approach for most policy issues — warning, restriction, suspension — with immediate removal for severe fraud or safety violations. Enforcement decisions prioritize marketplace trust for both buyers and sellers.